Delivery
The products purchased if available are delivered indicated by the Customer in the Order, within 5 working days from the acceptance of the order by LINEA CREATIVA for Italy and Europe, 5-8 working days for deliveries outside the European Union.
The shipping costs and delivery time depend on the destination country. The customer will be able to check the shipping cost online before confirming his purchase. His confirmation is equivalent to express acceptance of the entire order including the shipping cost if expected.
With regard to deliveries requested in countries outside the European Union, any import charges will be chargeable to recipient. The Customer is therefore invited to contact the customs authorities of his country in advance to check the costs and any import limits. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
The delivery times indicated by LINEA CREATIVA must be considered as purely indicative and a delay with respect to them, do not legitimize the Customer to refuse the delivery itself and to request compensation or refund.
For deliveries in Italy and Europe, the customer can take advantage of the traceability of the package. Upon collection of the package, the GLS courier will send a link through which the customer can track the shipment to the email registered at the time of purchase by the customer.
In case of non-delivery due to the absence of the recipient, GLS will send a second email to the recipient’s email address through which the customer can decide the date and time of delivery.
The goods are covered by insurance, therefore in order to take full coverage, in case of anomalies regarding the packaging, the customer at the time of delivery of the products is required to check:
That the number of packages delivered corresponds to the number shown on the delivery note.
That the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications must be immediately detected, by placing a specific indication on the delivery document of the product to be returned to the courier by affixing the words “WITH CONTROL RESERVE “.
Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, in the manner provided in this document.