Returns and Refunds
You may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to state reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products. To exercise the right of withdrawal referred to in article 5.1 above, the Customer must send to SPAZIO34 a communication to that effect, within the terms indicated, to the following email address firstname.lastname@example.org or using the appropriate form on the Site.
In case of withdrawal, the Customer must send the products back to Spazio34 within 14 (fourteen) days of the withdrawal, to the following address:
SPAZIO34 SRLS – VIA MONTECCHIA,34 – 35030 SACCOLONGO-PD- Italy.
The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packs), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without are signs of wear or dirt, in compliance with the following conditions:
The right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (eg accessories)
For withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc );
The shipment return is under the full responsibility of the customer until the certificate of delivery in the warehouse indicated by spazio34 ;
In the event of damage of the goods during transport, SPAZIO34 will notify the Customer in order to allow him to file a complaint promptly against the courier chosen by them and obtain a refund; the product will then be made available to the customer and the request for withdrawal will be simultaneously canceled;
SPAZIO34 will not respond in any way for damage, theft, loss occurred during or in any case depending on the return shipment.
SPAZIO34 in carrying out the checks and assessments on the product just indicated will be objective but will operate unilaterally and at its own discretion, a final judgment on the compliance and use of the product made by the Customer for the purpose of accepting the request for withdrawal of the same. SPAZIO34 will refund the customer the full amount of the returned items, within 14 (fourteen) days of withdrawal, by reversing the amount charged, using the same payment method used by the customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any costs as a consequence of said refund. SPAZIO34 may suspend the refund until receipt of the returned product or until the moment in which the Customer proves that he has correctly returned the product, if previous.
In any case, the Customer will lapse from the right of withdrawal in cases where SPAZIO34 ascertains that:
the returned product and / or its accessories, and / or its packaging are not intact;
the product is missing its external packaging and / or the original internal packaging;
the product is missing elements integrating it and / or accessories (eg closures, laces, buckles, etc.).
In case of forfeiture of the right of withdrawal, SPAZIO34 will return the purchased product to the sender, charging the shipping costs and, if already refunded, the price of the product.